Shipping / Delivery Policies

DELIVERY AND INSTALLATION POLICY

Delivery

1. Delivery Options:
   1. Pickup in store – please wait to be informed that item is available. When you come to pick up, please bring a piece of photo ID and the Credit Card you paid with.
   2. Curbside – dropped off outside of home. Someone must be available to sign for delivery
   3. Dropoff inside home – our delivery person(s) will bring your purchase into your home. This does not include unpacking, installation, or assembly.
      
      
2. Delivery Date & Time

• An estimated delivery date and time will be provided to you once your order is placed.
• If there are changes to the delivery time you will be notified. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
• We will make every effort to fulfill your order within 30 business days of the date of your order. Business days mean Monday to Friday, except holidays.
• Date of delivery may vary due to delivery location, method of delivery, and the items ordered.
• Products may be delivered in separate deliveries. Additional Delivery charges may be applied for multiple deliveries depending on the items being delivered and the delivery location.

     4. Delivery Costs

• Delivery costs are based on the number of items, weight of your order, and the distance away from the store of the delivery location as well as any delivery promotions that may be occurring at the time of purchase.
• To find out how much your delivery will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Selecting the delivery option that matches your delivery location. 
• Additional delivery charges may applied at the discretion of the persons fulfilling your order based on delivery to remote areas or for large or heavy items. You will be advised of any additional charges prior to your order being processed.

     5. Long Distance Shipping

• Long Distance Shipping Charges can be quoted on request. Edmonton Beds uses Frieghtsimple.com to produce multiple quotes from various Shipping and Transport companies based on requirements requested by you and the lowest shipping charges will be selected automatically. 
• Once approved by you, exact shipping charges will be added to your order prior to payment, and once payment is received, Edmonton Beds will schedule the Shipment of your product and pay for the shipping from our account. Proof of Charges will be provided at your request.
• You are free to select a shipping company of your choice and pay for the charges yourself. Shipping dates, pickup 

     6. Damaged Items in Transport

• If there is any damage to the packaging on delivery, contact us immediately at sales@edmontonbeds.com 
• All shipping charges are non-refundable. 
• All orders shipped long distance is unsured for the value of the product. Photos of the item condition is supplied prior to shipment and if damage occurs during shipment, Edmonton Beds will facilitate a claim with the shipping company and replace the product with an undamaged version, or refund the value of the product that you paid. 
• If the product is found to have been damaged or defective prior to shipment, Edmonton Beds will either will ship an undamaged replacement for the product at our expense, or refund the value of the product that you paid, minus the shipping charges.
• The Customer has 15 days from picking up or receiving the product to inform Edmonton Beds of damages.

5. Questions

If you have any questions about the delivery and shipment or your order, please contact us at sales@edmontonbeds.com.

Installation and Removal

• Please call (780) 665-4606 for this service.
• Furniture assembly may include partial assembly in our warehouse to limit time in your home.
• The Assembly Fee is $100.00. The Assembly Fee may be increased, decreased or even waived, at the discretion of Edmonton Beds, based on the length of time it takes to assemble the product, as well as difficulty of the assembly.
• Removal Fees are based on Individual items;           
• $35.00 per mattress/foundation (size does not matter)

RETURN POLICY

1. Returns

• We do not accept returns unless the item you purchased is defective, or you purchased a defective item without being informed of the defect by Edmonton Beds prior to making the purchase.
• There are no returns on products marked clearance. or floor model.
• You as the customer are required to understand and accept that all floor model product are sold AS IS and some products may no longer have a valid warranty.

2. Exchanges and Comfort Policy

• Mattresses have a 14 day comfort guarantee. In that 14 day period, the mattress can be exchanged for another mattress of equal or greater value, with you as the customer paying the difference. 
• the 14 day comfort guarantee does not apply to clearance or floor model mattresses.
• We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at sales@edmontonbeds.com with details of the product and the defect.

3. Shipping

To return the item you purchased, please mail or ship it to:

Edmonton Beds
14715 - 114 Avenue NW
Edmonton, AB T5M 2Y8 

Shipments accepted between 10 am to 5 pm Monday - Friday

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Price Matching Policies

Edmonton Beds will do price matching to local competitors advertised specials on in stock items.  

• Must be for the identical item.
• Identical Item must be new, available locally and under standard warranty
• Price Match only applies to quantities reasonable for household use
• Must be requested before purchase and either a flyer or website link will be required.
• Prices must be advertised online or in a flyer.
• Price matching cannot be used for any form of warranty replacement

Prices cannot be for Clearance items, close-out sales, floor models, limited time offers (including but not restricted to Black Friday, Boxing Day or Cyber Monday pricing), damaged items, contract prices, member only prices, the result of competitors errors or misprints.

Warranties:

• Mattress warranties are through the manufacturers and at their discretion.
• Please ensure that you review and follow all the manufacturer’s recommendations for warranty terms.
• The store is not responsible for the manufacturer warranty.
• Manufacturer's Warranties are based upon the Regular Retail Price